• Email Info@qedo.co.za

  • Pretoria (+27) 12 003 3470

  • Cape Town (+27) 66 207 2052

Thumb

Maintenance & Support Services

Maintenance

The Customer signs an End User License Agreement (EULA) directly with the software vendor which will entitle the customer the use of the software and maintenance of the software system.

True cloud EMS’, the customer rent the EMS software by paying a monthly fee. Depending on the nature (configurable or not) of the true public cloud EMS, the EMS is updated with new functionality on a transparent basis under the monthly rental fee and in case of configurable true public cloud EMS software, patches and software updates are available to the customer under the monthly rental fee. Services such as testing of these software updates in a sand box instance and upgrade of the customer’ EMS environment with these software updates is chargeable by QEDO on a time and material basis at the then current professional services rates.

Support

QEDO employs junior and a senior team of EMS consultants. Their skills profile covers all aspects of the EMS system provided by QEDO. These resources are utilised to provide remote support services.

QEDO’s head office is based in Centurion, Pretoria, South Africa with a fully resourced branch based in Bellville, Cape Town. All support services are rendered remotely since web-based technology allows such practice.

QEDO offers all of its customers a Service Level Agreement (SLA) with preferential rates to manage maintenance and support. Support is offered through QEDO’s fully resourced and dedicated Customer Care Desk.

Need More Info?

Our Services

What We Offer

Trusted by over 500 companies nationwide, our services give companies the most effective way to manage the design, implementation & support of EMS’ provided by QEDO

Requirements & Business Process Analysis

Read More

Solution Design Services

Read More

Solution Implementation Services

Read More

Customisation & Systems Integration

Read More

Project Management

Read More

Maintenance & Support Services

Read More

Power Storage Solutions a Acumatica Success Story


“Once we launched, it was amazing. During the first month we billed $1.7 million straight out of Acumatica and closed the month in 45 days. In January, it only took 30 days to close, February 15 days, and March was 5 days.”

Derrick Elledge - VP of Operations

Get the Full Story >